| Error
Message |
The Problem |
Solving
It |
| Existing information could not be retrieved.
Please reenter the information. |
a) ICCS Options information could not be retrieved.
|
a) Please specify your choices in ICCS Options.
Show
Me |
| |
b) ICCS Setting Information could not be retrieved. |
b) Please enter new information in ICCS Setting
under ICCS Options. Show
Me |
| The input Setting name is too long; please
keep it within 27 characters. |
Exceeded maximum number of 27 characters for
Setting name under ICCS Setting. |
Re-enter Setting name to 27 characters e.g.Printer1_Gloss300_010304_01
where
• Printer1 = Printer Name
• Gloss = Type of paper, gloss, matt or others
• 300 = value of dots per inch for print output
• 010304 = Date/Month/Year
• 01 = calibration process number e.g. 01 for morning calibration
and 02 for afternoon calibration. Show
Me |
| Please choose at least ONE color compensation
output method in ICCS Options. |
The color compensation output method was not
indicated in ICCS Options. |
Specify at least one color compensation output
method in ICCS Options. At "Via", choose ICC Profile and/or
Output Curve. Show
Me |
| Please enter missing information in ICCS Setting. |
Some information is missing from the input
fields under ICCS Setting. |
Complete ICCS Setting under ICCS Options.
Show
Me |
| Please specify your Input ICC Profile in ICCS
Setting. |
The Input ICC Profile field in ICCS Setting
is empty.
The Input ICC Profile is necessary for the program to generate
a new ICC profile after calibration for the printer to produce
accurate and consistent CMYK colors. |
Specify an Input ICC Profile in ICCS Setting
under ICCS Options.
You may use the tmpICCProfile.icc file in the DATA directory
of the ICCS program files. However, we recommend that you use
your printer's actual ICC profile instead. Please refer to your
printer manual for its location. Show
Me |
| Error
Message |
The Problem |
Solving
It |
| Scan process aborted! Please check your scanner... |
Your scanner name in ICCS Options was not
entered correctly. |
•
Check your scanner name through File>Import
in Adobe Photoshop.
•
Input the correct device name in ICCS Options.
• Enter the scanner name exactly as it is presented. If
there are any missing letters, spaces, or punctuations, it will
affect the scanning module. Show
Me |
| Failed to read from default patches map file. |
The RAM is insufficient. Some of the files
required for the calibration process could not be opened. |
Increase the RAM to 256MB for Windows or 350MB
for Macintosh.
For Mac OS 9, the minimum required memory allocation is 150000kb. |
| Center point not found. |
The program was unable to detect the center
points of the top left and right reference points of the Focoltone
Calibration Chart during scanning. This could be because: |
Always make sure the two sheets are properly
aligned. |
| |
a) The scanned image was not properly oriented. |
a) Check that the orientation rotation angle
is correct. Your scanned image should be rotated to become landscape
oriented. You can change the orientation under ICCS Options.
Show
Me |
| |
b) The scanned image was incomplete. The four
corner reference points were not scanned or detected. |
b) Ensure that the scan area covers the four
corner reference points on the Calibration Chart. |
| |
c) The scan was not properly performed. |
c) Make sure you positioned the composite
precisely. The composite should be aligned with the scanning
surface size guides.
There should not be excess white space at any of the edges of
the scanned image.Make sure the corner reference points are
within the scanned image. |
| |
d) The scanned colors were inaccurate due
to the scanning tool's exposure or brightness levels. |
d) Adjust the exposure or brightness of your
scanning tool to capture colors accurately. |
| |
e) The Test Sheet was scanned without the
Calibration Chart. |
e) Scan the Test Sheet with the Calibration
Chart. |
| Failed to locate the scanned composite sheet.
Please refer to Troubleshooting. |
Focoltone was unable to locate the scanned
image file in the DATA directory of the ICCS program files. |
Make sure the scanned image file (scannedsht<cyclenumber>.tif)
is saved in the DATA directory of the ICCS program files. If
it was saved elsewhere, please move it to the DATA directory.
Show
Me |
| Was the file scanned and named correctly?
Please check… |
The scanned image file was not saved and named
according to the correct format. |
Ensure that the file name format (scannedsht<cyclenumber>.tif)
is correct. |
| Unable to detect any color. Please scan again. |
The program detected white space where a color
should be. Possible reasons for this: |
|
| |
a) The Test Sheet was not properly printed. |
a) Make sure your Test Sheet has been properly
printed, with all the color boxes filled. |
| |
b) The scan was not done properly. |
b) Re-scan the composite. |
| |
c) Your composite is not aligned. |
c) Realign your Test Sheet with the Calibration
Chart. Make sure this is properly done. |
| |
d) The Calibration Chart was scanned without
the Test Sheet. |
d) Scan the Test Sheet with theCalibration
Chart. |
| Unable to detect most of the colors. Please
readjust and scan again. |
The spaces below the colors on the Calibration
Chart were a mix of white and color. Thus, the program could
not get enough color data from the scan. Possible reasons for
this: |
|
| |
a) Your composite is not aligned. |
a) Realign your Test Sheet with the Calibration
Chart. Make sure this is properly done. |
| |
b) Scanned image is over or under exposed.
|
b) Adjust the exposure level in the scanner's
setting. |
| |
c) The Test Sheet was not properly printed. |
c) Make sure your Test Sheet has been properly
printed, with all the color boxes filled. |
| |
d) The Calibration Chart was scanned without
the Test Sheet. |
d) Scan the Test Sheet with the Calibration
Chart. |
| |
a) Printed colors on Test Sheet do not correspond
to the same color patches on the Calibration Chart. |
a) Realign your Test Sheet and Calibration
Chart, making sure the colors correspond. |
| |
b) Portions of the Test Sheet may be missing
due to poor printing. |
b) Make sure the Test Sheet has been printed
properly. |
| The Test Sheet has been moved up too much.
Please realign and scan again. |
The Test Sheet was not properly aligned with
the Calibration Chart. It was placed too far up. |
Adjust your Test Sheet position downwards,
making sure the color boxes on the Test Sheet and Calibration Chart are aligned. |
| The Test Sheet has been moved down too much.
Please realign and scan again. |
The Test Sheet was not properly aligned with
the Calibration Chart. It was placed too far down. |
Adjust your Test Sheet position upwards, making
sure the color boxes on the Test Sheet and Calibration Chart are aligned. |
| The Test Sheet is too much to the left. Please
realign and scan again. |
The Test Sheet was not properly aligned with
the Calibration Chart. It was placed too far left. |
Adjust your Test Sheet position rightwards,
making sure the color boxes on the Test Sheet and Calibration Chart are aligned. |
| The Test Sheet is too much to the right. Please
realign and scan again. |
The Test Sheet was not properly aligned with
the Calibration Chart. It was placed too far right. |
Adjust your Test Sheet position leftwards,
making sure the color boxes on the Test Sheet and Calibration Chart are aligned. |
| Scanned image is incomplete. Please scan again. |
Part of the composite sheet was not scanned.
This type of error only occurs in Manual Mode when you scan
the composite sheet manually. |
Adjust the scan area from scanner and the
scanner's application to make sure the whole composite sheet
is properly scanned.
In the scan preview, adjust your scan area such that the whole
composite sheet is scanned, without excess white spaces at the
edges.
Show Me |
| Unable to get the sub image (x1 y1) (x2 y2)
from the TIFF file. |
Your scanned image size or resolution is incorrect.This
only occurs in Manual Mode, when you scan the image manually. |
Make sure your image is scanned at a 300dpi
resolution and the resultant image is an A4 sized scan.
If you scan the composite sheet with Letter size, please resize
the image to A4 size using the Canvas Size feature in Photoshop.
Canvas Size settings:
1) Width - 11.68 inch
2) Height - 8.27 inch
3) Anchor - Top and Left |
| Please re-scan Calibration Chart and
Test Sheet composite. |
This only appears in Manual mode. It happens
when you click the Analyze Color Characteristics button after
seeing the "Center point not found" message. |
Make sure your composite scan is properly
done and correctly named first before clicking the Analyze Color
Characteristics button. |
| Error
Message |
The Problem |
Solving
It |
| Failed to copy the raw average data file!
(ClrChartRawAvgData.dat) |
•
Unable to copy the raw average data file.
•
The raw average data file is not in the DATA directory. |
Click on the Analyze Color Characteristics
button to regenerate the data file. |
| Failed to copy the raw CMYK data file! (ClrChartRawCMYKData.dat) |
• Unable to copy the raw CMYK data file.
• The raw CMYK data file is not in the DATA directory. |
Click on the Analyze Color Characteristics
button to regenerate the data file. |
| Color adjustment failed. |
The color adjustment process failed. |
Check if the Input ICC Profile under ICCS
Setting is correct. |
| Failed to write to the Transfer Function Curve
file! |
Unable to generate a new Transfer Function
Curve file. |
Please contact Focoltone ICCS Technical Support
at support@focoltone.com |
| Failed to create an ICC profile! |
Unable to generate a new ICC profile. |
Please contact Focoltone ICCS Technical Support
at support@focoltone.com |
| Couldn't find the Input ICC Profile. Please
check your Input ICC Profile in ICCS Setting. |
The Input ICC Profile specified in ICCS Setting
does not exist or is misplaced.
The Input ICC Profile is necessary for the program to generate
a new ICC profile after calibration for the printer to produce
accurate and consistent CMYK colors. |
Check the path of the ICC profile, specified
in ICCS Setting. Check the existence of the ICC profile.
You may use the tmpICCProfile.icc file in the DATA directory
of the ICCS program files. However, we recommend that you use
your printer's actual ICC profile instead. Please refer to your
printer manual for its location. Show
Me |
| Failed to run rules. |
The inference rules Focoltone ICCS uses for
the Color Adjustment module were unable to run. |
•
Relaunch Focoltone ICCS.
•
Please contact Focoltone ICCS Technical Support at support@focoltone.com |
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